# FAQ

{% hint style="info" %}
You can browse the questions by expanding each section. More FAQs will be added over time.
{% endhint %}

<details>

<summary>How do I clear my cache and do a hard reload in Chrome?</summary>

If you’re experiencing display or loading issues in ResponsiveAds, try clearing your cache and doing a hard reload in Chrome. This can resolve problems caused by outdated files in your browser.

**Watch the video guide below:**

[Loom Video – How to Clear Cache & Hard Reload](https://www.loom.com/share/99a7eb52e887452e990d6c77c996a22f?sid=c1ff80de-c13f-4f2c-b67a-7a26c16ab330)

**Steps:**

1. Open the page in Chrome.
2. Right-click anywhere and select **Inspect** (or press `Ctrl+Shift+I` / `Cmd+Option+I` on Mac).
3. Once the DevTools panel opens, right-click the **Reload** button.
4. Select **Empty Cache and Hard Reload**

</details>

<details>

<summary>How do I update a JSON feed from Google Sheets?</summary>

1. Open the **Media Gallery** tab → **Feeds**.
2. Click **Edit** on your feed and copy the **Google Sheet ID** to open the linked sheet.
3. Make your changes in the sheet (add, edit, or delete rows).
4. In Media Gallery, go to **Options → Force Update** on the affected feed.
5. Refresh the JSON link to confirm the update.

</details>

<details>

<summary>How do I prepare videos under 3 MB for ResponsiveAds?</summary>

To meet Chrome’s *“heavy ad”* limit (4 MB in 30 seconds) and ensure smooth playback in ResponsiveAds, we recommend compressing videos to **960×540** at **3 MB or less** for 15- or 30-second durations.

👉 See our [Video Optimization guide](/creating-ads/designing-your-ad-in-the-fluid-ad-creator/elements/video.md#video-optimization-for-a-ds) for step-by-step settings in Adobe Media Encoder, including bitrate targets and quality tips.

</details>


---

# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.responsiveads.com/help-and-faq/faq.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.