FAQ

This section provides answers to common questions about using ResponsiveAds. Click a question below to expand and view the answer.

You can browse the questions by expanding each section. More FAQs will be added over time.

How do I clear my cache and do a hard reload in Chrome?

If you’re experiencing display or loading issues in ResponsiveAds, try clearing your cache and doing a hard reload in Chrome. This can resolve problems caused by outdated files in your browser.

Watch the video guide below:

Loom Video – How to Clear Cache & Hard Reload

Steps:

1. Open the page in Chrome.

2. Right-click anywhere and select Inspect (or press Ctrl+Shift+I / Cmd+Option+I on Mac).

3. Once the DevTools panel opens, right-click the Reload button.

4. Select Empty Cache and Hard Reload

How do I update a JSON feed from Google Sheets?

1. Open the Media Gallery tab → Feeds.

2. Click Edit on your feed and copy the Google Sheet ID to open the linked sheet.

3. Make your changes in the sheet (add, edit, or delete rows).

4. In Media Gallery, go to Options → Force Update on the affected feed.

5. Refresh the JSON link to confirm the update.

How do I prepare videos under 3 MB for ResponsiveAds?

To meet Chrome’s “heavy ad” limit (4 MB in 30 seconds) and ensure smooth playback in ResponsiveAds, we recommend compressing videos to 960×540 at 3 MB or less for 15- or 30-second durations.

👉 See our Video Optimization guide for step-by-step settings in Adobe Media Encoder, including bitrate targets and quality tips.