> For the complete documentation index, see [llms.txt](https://docs.responsiveads.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.responsiveads.com/help-and-faq/faq.md).

# FAQ

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You can browse the questions by expanding each section. More FAQs will be added over time.
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<summary>How do I clear my cache and do a hard reload in Chrome?</summary>

If you’re experiencing display or loading issues in ResponsiveAds, try clearing your cache and doing a hard reload in Chrome. This can resolve problems caused by outdated files in your browser.

**Watch the video guide below:**

[Loom Video – How to Clear Cache & Hard Reload](https://www.loom.com/share/99a7eb52e887452e990d6c77c996a22f?sid=c1ff80de-c13f-4f2c-b67a-7a26c16ab330)

**Steps:**

1. Open the page in Chrome.
2. Right-click anywhere and select **Inspect** (or press `Ctrl+Shift+I` / `Cmd+Option+I` on Mac).
3. Once the DevTools panel opens, right-click the **Reload** button.
4. Select **Empty Cache and Hard Reload**

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<summary>How do I update a JSON feed from Google Sheets?</summary>

1. Open the **Media Gallery** tab → **Feeds**.
2. Click **Edit** on your feed and copy the **Google Sheet ID** to open the linked sheet.
3. Make your changes in the sheet (add, edit, or delete rows).
4. In Media Gallery, go to **Options → Force Update** on the affected feed.
5. Refresh the JSON link to confirm the update.

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<summary>How do I prepare videos under 3 MB for ResponsiveAds?</summary>

To meet Chrome’s *“heavy ad”* limit (4 MB in 30 seconds) and ensure smooth playback in ResponsiveAds, we recommend compressing videos to **960×540** at **3 MB or less** for 15- or 30-second durations.

👉 See our [Video Optimization guide](/creating-ads/designing-your-ad-in-the-fluid-ad-creator/elements/video.md#video-optimization-for-a-ds) for step-by-step settings in Adobe Media Encoder, including bitrate targets and quality tips.

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